Contact policy

 

📞 Contact Us

We’re here to help you find the perfect pair!

Whether you have a question about your order, need help with sizing, or just want to chat about the latest trends in footwear, our customer care team is ready to assist you.

📧 Email Us

benitezkevin203@gmail.com
We aim to respond within 24 hours, Monday to Friday.

📱 Call Us

1-800-555-SHOE (7463)
Customer support hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday: 10:00 AM – 4:00 PM (EST)

💬 Live Chat

Click the chat icon in the bottom-right corner of your screen to connect with us in real-time.
Available during business hours.

📦 Returns & Exchanges

Need help with a return or exchange?
Visit our Returns & Exchanges page for step-by-step instructions.

Refund policy

🚫 No Refund Policy

Thank you for shopping with Your Shoe Store.

Please note that all sales are final. We do not offer refunds under any circumstances, including for change of mind, incorrect sizing, or buyer’s remorse.

🔁 Exchanges (If Applicable)

While we do not offer refunds, we may allow exchanges for unworn items in original condition within 7 days of delivery, subject to availability. Customers are responsible for all shipping costs associated with exchanges.

To request an exchange, please contact us at Benitezkevin203@gmail.com with your order number and reason for the request.

🛠 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue. We’ll do our best to resolve the situation with a replacement or store credit.

Shipping policy

🚚 Shipping Policy

Thank you for shopping with bennzplug We’re committed to getting your shoes to you quickly, safely, and efficiently.

📦 Order Processing

  • All orders are processed within 1–3 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You’ll receive a confirmation email with tracking info once your order ships.

 

🌐 International Orders

  • We ship worldwide! Duties, taxes, and customs fees are not included in our prices and may be collected by your local customs office upon delivery.

  • International shipping fees are non-refundable.

🚫 Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Some items may have limited shipping availability due to local laws or supplier restrictions.

📦 Tracking Your Order

  • Once shipped, you'll receive a tracking number via email.

  • You can track your package anytime through our Order Tracking page.

❗ Lost or Delayed Packages

If your package is delayed, lost, or missing, please contact us at support@yourshoestore.com and we’ll help you investigate the issue.

If you have any questions about shipping, don’t hesitate to reach out. We’re here to help!